Koneksi "Done For You" Terms of Service

These Terms of Service ("Agreement") form a legally binding contract between you ("Client", "you") and Koneksi ("we", "us", "our"), a provider of fully managed LinkedIn outreach services. By completing your purchase or using our service, you agree to the terms below.

1. Service Overview

Koneksi offers a fully managed ("Done For You") LinkedIn outreach service designed to generate initial meetings with prospective leads for you, using your LinkedIn inbox. Your subscription includes:

  • Lead sourcing using LinkedIn Sales Navigator
  • Individual research and message writing for each lead using Koneksi's proprietary research and messaging platform
  • Setup and delivery of messages via your LinkedIn profile
  • Ongoing campaign monitoring, iteration, and weekly reporting
  • Free login access for someone else to manage replies if needed

There are no setup fees or third-party licensing costs. Your own LinkedIn account may be the free version.

2. Campaign Execution

Campaigns operate as follows:

  • We send up to 200 connection requests per week from your LinkedIn profile
  • Leads who accept are added to a follow-up message sequence
  • If a lead replies, automation stops and you take over manually
  • Replies land in your LinkedIn inbox as if you'd sent everything yourself

Performance varies depending on your market, profile, and proposition. No specific results are guaranteed.

3. Onboarding Process

After signup, you will:

  • Complete two short forms (target audience + proposition)
  • Receive a draft campaign in Google Docs for your review and approval
  • Be invited to a short call if clarification is needed

Campaigns may go live within 48 hours of final approval, provided we receive complete information.

4. Ongoing Collaboration

  • We check in with you weekly (or more frequently during launch)
  • You agree to provide timely input, approvals, and access
  • We collaborate via shared documents, email, and optional video calls

5. Payments, Pricing, and Cancellations

  • Pricing is published at https://mykoneksi.com/pricing and may change over time
  • Your rate at the time of subscription will remain fixed unless otherwise agreed
  • Subscriptions are charged on a recurring monthly basis via Stripe
  • You may cancel at any time, either immediately or on a future date of your choice by emailing hello@mykoneksi.com
  • No refunds are issued for partial use, early cancellation, or dissatisfaction

By subscribing, you explicitly agree to this no-refund policy.

6. Client Responsibilities

You agree to:

  • Provide accurate onboarding information
  • Use LinkedIn in accordance with its terms and acceptable use policies
  • Take over communication when leads reply (we do not schedule meetings or close sales)

Access to your LinkedIn profile is managed via approved methods or collaborative tools; we never ask for your login credentials.

7. Intellectual Property

All materials created by Koneksi, including strategies, copy, and campaign logic, remain our intellectual property. You are licensed to use them for your own outreach but may not copy, resell, or share them publicly without consent.

8. Confidentiality

We treat your lead data, strategy, and campaign information as confidential and expect the same from you regarding our materials and processes.

9. Performance Disclaimer

While we apply best practices to maximise results, outreach performance varies depending on the proposition, target audience, and LinkedIn activity. Whilst we can share average results and use them as a probable predictor of performance for your campaigns, the unique elements of your proposition and audience mean we do not guarantee responses, meetings, conversions, or revenue.

10. Platform Limitations

Our service depends on LinkedIn, which is a third-party platform outside our control. We are not responsible for changes to the platform, outages, or enforcement actions taken by LinkedIn (e.g. account restrictions or usage limits).

We reserve the right to use any third-party platforms, tools, or services required to deliver this service effectively, including but not limited to:

  • LinkedIn Sales Navigator and other LinkedIn services
  • Automation and workflow management tools
  • Data enrichment and research platforms
  • Communication and collaboration tools (Google Docs, email platforms, etc.)
  • Analytics and reporting software

You acknowledge that these third-party platforms may have their own terms of service, privacy policies, and operational limitations. We are not liable for any disruptions, changes, or restrictions imposed by these platforms that may affect service delivery. If a critical platform becomes unavailable, we will make reasonable efforts to find alternative solutions or adjust our service delivery accordingly.

11. Force Majeure

We are not liable for service delays or failures caused by events beyond our control, including natural disasters, internet outages, platform changes, or political unrest.

12. Governing Law

This Agreement is governed by the laws of England and Wales, without regard to conflict of law principles. Any dispute shall be resolved via informal negotiation, and if unresolved, submitted to arbitration or small claims court in that jurisdiction.

13. International Clients

We work with clients globally. You are responsible for ensuring your outreach complies with any applicable local marketing laws, data privacy regulations, or industry-specific standards.

14. Modifications to Terms

We may revise these Terms from time to time. The latest version will always be available at mykoneksi.com/terms. Your continued use of the service after updates constitutes acceptance of the new terms.

15. Entire Agreement

These Terms constitute the full agreement between you and Koneksi. They supersede all prior agreements, understandings, or communications.

16. Data Protection and Privacy

We process your personal data in accordance with UK GDPR and our Privacy Policy. You consent to our collection and use of lead data necessary to provide the service. We implement appropriate security measures to protect your data and will notify you of any data breaches as required by law.

17. Service Level and Availability

We aim to provide consistent service delivery but do not guarantee 100% uptime or availability. Planned maintenance will be communicated in advance where possible. We are not liable for service interruptions caused by third-party platforms, internet connectivity issues, or circumstances beyond our reasonable control.

18. Limitation of Liability

Our total liability to you for any claims arising from this Agreement shall not exceed the total amount paid by you in the 12 months preceding the claim. We exclude liability for indirect, consequential, or special damages including lost profits, business interruption, or reputational damage, except where prohibited by law.

19. Account Suspension and Termination

We may suspend or terminate your service immediately if: (a) you breach these terms, (b) your LinkedIn account is restricted or suspended, (c) you engage in activities that violate LinkedIn's terms of service, or (d) your payment fails. Upon termination, we will cease all campaign activities and you remain liable for any outstanding fees.

20. Contact and Support

For questions about these terms or our service, contact us at hello@mykoneksi.com. We provide support via email and web chat during UK business hours. Response times may vary depending on query complexity and volume.

21. User Representations

By using our service, you represent and warrant that:

  • All information you provide will be true, accurate, current, and complete
  • You will maintain the accuracy of such information and update it as necessary
  • You have the legal capacity to enter into this Agreement and comply with it
  • You are not a minor in the jurisdiction in which you reside
  • You will not use the service for any illegal or unauthorized purpose
  • Your use of the service will not violate any applicable law or regulation

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your service immediately.

22. Prohibited Activities

You agree not to:

  • Use the service for any illegal, fraudulent, or unauthorized purposes
  • Violate LinkedIn's terms of service or acceptable use policies
  • Provide false or misleading information about your business or proposition
  • Use the service to send spam, unsolicited communications, or violate anti-spam laws
  • Attempt to reverse engineer, copy, or replicate our processes or methodologies
  • Share your account access with unauthorized third parties
  • Use the service to compete with us or develop competing services
  • Harass, abuse, or threaten our employees or other clients
  • Attempt to circumvent any security measures or access restrictions

Violation of these prohibited activities may result in immediate termination of service without refund.

23. Indemnification

You agree to defend, indemnify, and hold us harmless from any liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of: (1) your use of our service, (2) any breach of this Agreement, (3) your violation of any law or regulation, (4) your violation of the rights of a third party, including intellectual property rights, or (5) any content or information you provide to us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

24. Electronic Communications and Signatures

You consent to receive communications from us electronically via email or through our platform. Electronic communications satisfy any legal requirement that communications be in writing. You agree to the use of electronic signatures, contracts, and records, and waive any rights requiring original signatures or non-electronic records.

25. Severability and Waiver

If any provision of this Agreement is deemed unlawful or unenforceable, that provision shall be severed and shall not affect the validity of the remaining provisions. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision. No joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement.